Returns and exchanges

Unfortunately, we do not offer exchanges at this time. If you need a different item, please request a return and place a new order.

Return eligibility

• Contact us at help@kurved.skin within 14 days of delivery to request a return.
• Items must be sealed, unused, and in the same condition in which they were received.
• Any complimentary gifts included with the order must also be returned.
• You must receive return authorization from KURVED before sending any item. Returns sent without prior approval will not be accepted.

How to start a return

Email help@kurved.skin with your order number and the item(s) you wish to return. If your return is accepted, we will email you a return shipping label and instructions for where and how to send your package. Please print the label and take the package to the carrier location stated in the instructions.

Refunds are processed after the returned package has been received and inspected by our warehouse. We will notify you whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Your bank or card issuer may require additional time to post the refund.

Change-of-mind returns

For returns based on a change of mind, including an item that is no longer needed or is not what you expected, the customer is responsible for the outbound and return shipping costs. If the original order qualified for free shipping, the original standard shipping cost may be deducted from the refund. For partial returns, the applicable return shipping cost will be deducted from the refund.

Damaged, incorrect, or missing items

If an item arrives damaged, incorrect, or missing, contact help@kurved.skin within 30 days of delivery to request assistance, a return, or reshipment. Approved returns for damaged or incorrect items will be processed at no cost to you.

Please include:

• A photo of the exterior package with the tracking number visible on the shipping label.
• A photo of all items inside the original packaging.
• A photo clearly showing the damaged or incorrect item.

Compensation may not be available if the requested photos are not provided. Please take the photos before discarding any packaging.

International orders

We do not currently accept returns or exchanges for international orders. If an international order arrives damaged, incorrect, or incomplete, email help@kurved.skin with your order number and the three types of photos listed above so our team can assist you.

Questions

For any return-related questions, contact help@kurved.skin.